Please mention your name and your order id as the reason for the money transfer.
For orders up to 50 euro free shipping costs for all over the Greece by ELTA
Minimum order: 15 euro
The shipping cost are not calculated automatically.Please check this link for your country shipping costs: click here
For phone orders please call 8:0015:00 at ++302593110224
Payments only by bank transfer/deposit
shipping in Greece:
• Send via ordinary mail:For parcels up to 3kg and shipments in Greece it costs 1,50 € including VAT, while for every extra kilo costs 0,50 € including VAT .
• Send via ELTA Courier (Door to Door service):For parcels up to 3kg and shipments in Greece it costs 3,70 € including VAT, while for every extra kilo costs 1,05 € including VAT
Shipping to Cyprus and the Balkan:
• Send via ordinary mail:For parcels up to 1kg it costs 20,00 € including VAT, while for each additional half-kilo, costs 1,25 € including VAT
• Send via ELTA Courier (EMS service):For parcels up to 1kg it costs 21,00 € including VAT, while for each additional half-kilo, costs 1,75 € including VAT
Shipping to Europe:
• Send via ordinary mail:For parcels up to 1kg it costs 25,30 € including VAT, while for each additional half-kilo, costs 2,20 € including VAT
• Send via ELTA Courier (EMS service):For parcels up to 1kg it costs 31,50 € including VAT, while for each additional half-kilo, costs 4,40 € including VAT .
Shipping outside Europe:
• Send via ordinary mail:For parcels up to 1kg it costs 29,30 € including VAT, while for each additional half-kilo, costs 2,85 € including VAT
• Send via ELTA Courier (EMS service):For parcels up to 1kg itcosts 41,50 € including VAT, while for each additional half-kilo, costs 5,30 € including VAT. Prices are quoted in euros and they include the applicable VAT. Prices do not include any taxes, duties or fees that may apply in the place of delivery and these are attributable to the recipient.
When ordering products, it is important to ensure that the products are acceptable and approved for importation into the country of destination / delivery. The buyer is solely responsible for any items or packages (or parts of them) that have been seized by the customs authorities and acknowledges and agrees that www.olis.gr is not responsible in any way for any reason for the fact that the product has not reached its destination. Some of the products available on this site may not be permitted in your country. It is your responsibility to comply to these restrictions. Note:For orders over 90 € in Greece the shipping cost via ordinary mail is free. Also, the possibility of insuring products during transportation is given upon request. To track the shipment of your order
simply insert the tracking number that has been sent to you by us to your email updates here:http://www.elta.gr/ Delivery time:If the product you have selected is turnkey and you place your order by 14:00, then it ships within 2-3 working days. Shipments in Greece are usually made within 7 working days and abroad within 10 to 15 working days.
Product return policy
Right of Withdrawal: The user / consumer has the right to withdraw from the contract within 14 days of receipt of our products, in accordance with the receipt of the courier company. For the refund procedure applies hereinabove. In case of withdrawal, the product should not be used, any signs that accompany it should not have been removed, the package should not have been opened, the product should not have been damaged. In this case the return costs and transport are applicable to the user / consumer. For defective products the following are in order.
Defective products: All the products that our company promotes and sells through its website are of excellent quality and proper care is taken during packaging and transportation to make sure that they reach the user / consumer without any damage or defects. But in the rare case that the user / consumer finds upon receipt of our products that they have undergone some wear or are damaged then the user / consumer has the right to request the replacement of the product and maintains the right of withdrawal. If the product is damaged or defective and the user / consumer wants to replace it, he may inform our Company in order to proceed with the replacement procedure within 14 days of receipt. In this case, the product is shipped to our Company at our expense and we replace it with another product, subject to availability, for which the user / consumer should be informed immediately. alternatively, the user / consumer may exercise the right of withdrawal as above. For the return process the above apply. In case the user / consumer receives the product and does not raise further doubts, then it is considered that they have received the product wholeheartedly.
Refunds: In case of withdrawal or non-stock replacement request, and if the price has been paid, the user /consumer can request either a refund of the purchase price or credit in concert with us by sending us e- mail. Any refund in any case will be interest free and will relate to the amount of the product price (including VAT).
In case the user / consumer wants for any reason to return the product received, is able to do by sending an email to [email protected] The user / consumer must specify the reason to return the product. After receiving the request, the company will communicate with the user / consumer of the details of returning the product. In each case the applicable product return policy as detailed below. Any cancellation of the order is carried out without restrictions if the product has not been sent by our Company. Otherwise, the user / consumer can exercise his right of withdrawal in accordance with the following.